Humans have three levels of needs – necessity, comfort and luxury. All of human innovation and infrastructure is made for these needs but focus tends to be more on comfort and luxury as these innovations and infrastructures also need a ROI to go with. With AI in the fray, as was with Big Data previously, there is a segment of thinkers who tend to overthink and commit that in a few years we will see there is no need for Lawyers, Specialists in many fields, General Physicians.
Personal disagreements lead to a compromise, legal action or a crime! Contractual disputes lead to a settlement, legal action or extra ego. You almost always know what you want out of the dispute resolution process. Mostly you are trying to use the shoulder of another to fire your arguments when you use a lawyer. Your judgement may be clouded by passion, anger, estimated deceit and perception of law. The rest is ego. AI probably replaces the knowledge of a lawyer and hopefully perfects the interpretation of law to sanitize bias. AI however is not seen as a necessity to avoid the disputes in the first place.
Medical Sciences have progressed, and the end game should be to improve the quality of life not the length of your old age. There is still a lot that is unknown just about the human body. The AI interference to ‘replace’ general physicians, psychologists, psychiatrists, could be for the sake of accurate and early diagnosis of a condition. I am not a medical practitioner but do know only as much as a Sea Captain would have known about detection and treatment of medical conditions when there is no help at hand. If you see the Netflix series “House”, you will see that symptoms that are experienced do not lead to the diagnosis and treatment automatically. AI use should focus more on prevention of physical and mental health issues, which are a necessity for humans.
There seems to be no future for the word ‘expert’ since humans will endeavor to have AI replace the need for such roles. While predicting these outcomes from AI implementation, there is also a great underestimation of a key factor – the human touch. Human touch is not always positive in impact but is almost a human necessity though its power is complicated in execution. If we haven’t thought about that, why are we making these efforts at all? After all, think about it, humans need humans to live.
Capt Pappu Sastry/ CEO – ASL
